What is Salesforce? Salesforce.com is a cloud based Customer Relationship Management (CRM) solution. Delivered using the software as a service model encompassing various components , viz. Sales, Service, Marketing, Community collaborations, Analytics & App Development What is Cloud computing? Cloud computing is a style of computing in which dynamically scalable and often virtualised resources are provided as a service over the Internet. Users need not have knowledge of, expertise in, or control over the technology infrastructure in the "cloud" that supports them. How does cloud computing affect us ? The best description of how cloud computing impact us is the video @ Salesforce Architecture In the past software programming was once static, Saas allows for dynamic attributes. The Saas model allows a vendor to click a button and deploy a new version to over several companies utilizing its services. SalesForce is a Software as Service and Force.com Platform as se